New email account in Android

First start the mail client on your Android-device (usually under Settings -> Email).


The first step you choose the account type. In some situations you need to select "Other" unless POP/IMAP is available. Most common for mobile phones is IMAP and we recommend that. You can also use POP.

The next step you enter your email address and the password, then click on Manual Setup.


Next step you enter your details. Your username and password should be filled as default, otherwise it's your email address and the password you should enter. On IMAP-server you enter the mailserver you have with us (you can find it here or in the papers you have from us). Port should be 993 for IMAP and 995 for POP, security type should be SSL. Imap Path Prefix should be left as is.


The last step you setup your outgoing mail. It's the same servername as you used for incoming, port should be 465 and security type SSL. Tick "Require sign-in" and enter your email address and the password for that. Then click next and it should work.

If it still doesn't work you may need to reboot the phone.